Site Reliability Engineering Manager

Are you ready to make a difference in the world of consumer finance? At Attain Finance, we bring over 50 years of expertise in providing credit solutions across the U.S. and Canada. Our deep roots in the financial industry have empowered us to develop convenient, easily accessible financial services that meet our customers' growing needs.

Join a leading consumer credit lender that thrives on innovation and collaboration, where your contributions are truly valued. Our portfolio includes distinguished brands like Cash Money®, LendDirect®, Heights Finance, Southern Finance, Covington Credit, Quick Credit, and First Heritage Credit. Each brand is constantly evolving to better serve our customers.

Be part of a dynamic team that is shaping the future of consumer finance. Apply today and take the next step in your career with Attain Finance!

We are seeking a strategic and people-first SRE Manager to lead our Site Reliability Engineering team in building scalable, resilient, and high-performing infrastructure. This role blends technical rigor with empathetic leadership, ensuring our systems are reliable while our engineers are empowered. You will architect operational excellence, drive incident response maturity, and foster a culture of trust, clarity, and continuous improvement.

What you will be doing:

• Lead and mentor a team of SREs, fostering growth, accountability, and cross-functional collaboration.
• Drive incident management, postmortem analysis, and root cause remediation.
• Architect scalable monitoring, alerting, and automation frameworks using tools like Grafana, Thousand Eyes, and Go Alert.
• Configure and maintain storage alarms, ensuring proactive capacity management and system health.
• Own the reliability roadmap: SLAs, SLOs, error budgets, and performance metrics.
• Partner with Engineering, Infrastructure, IT Support, and Desktop Services to ensure seamless service delivery.
• Manage and optimize JAMS batch workflows for change tracking, approvals, and operational transparency.
• Champion infrastructure-as-code, CI/CD pipelines, and cloud-native reliability practices
• Oversee the Change Advisory Board (CAB) meetings, ensuring changes are reviewed, documented, and aligned with reliability goals.

Qualifications

• 5+ years of experience in Site Reliability Engineering, DevOps, or Infrastructure roles
• 2+ years of experience managing technical teams with a focus on mentorship and collaboration.
• Strong proficiency in observability tools (Grafana, Thousand Eyes), and alerting systems (Go Alert)
• Experience configuring storage alarms in Grafana and CloudWatch. Familiarity with Azure Monitor.
• Experienced in JAMS workload automation, including failure recovery and job management
• Deep understanding of distributed systems, service-level objectives, and incident response frameworks
• Demonstrated familiarity with Python, SQL, and PowerShell to support oversight of critical automation and tooling maintained by the SRE team.
• Familiarity with ITSM platforms (Ivanti, ServiceNow) and device management tools (Intune, JAMF)
• Demonstrated experience contributing to or leading CAB processes, with a focus on change control, risk mitigation, and stakeholder communication.
• Excellent communication skills—able to translate technical insights into executive-ready narratives.
• Proven ability to drive cross-functional initiatives and foster a culture of reliability and ownership.

Bonus Skills & Experience

• Proven track record in cost optimization and strategic standardization
• Experience managing hybrid cloud environments and global endpoint fleets
• Familiarity with endpoint telemetry and predictive failure forecasting
• Passion for building inclusive, high-performing teams and mentoring future leaders

Additional Information

• Work Environment: This position is fully remote.
• Candidates must have a reliable internet connection and a suitable home office setup to perform their duties effectively.
• Work Schedule: This role operates in Eastern or Central Time.

Base Salary: $120,000 - $130,000 USD

The base salary range represents the low and high end of the anticipated salary range for this position based on the U.S. average. The actual base salary offered for this full-time position will be determined by various factors, including but not limited to, location, skills, knowledge, competencies, and experience.

All full-time salaried employees are eligible for the following benefits, starting on day one: Flexible Paid Time Off Program, Medical, Dental, Vision, Life Insurance, Disability, and other voluntary coverages. You will also be eligible to participate in our 401k program, starting on the first of the month following 30 days of employment with a company match.

This employer participates in E-Verify for US-based hires.

#Remote #AttainFinance

Attain Finance Supports Equal Employment Opportunity. CURO (dba Cash Money®, LendDirect®, Heights Finance, Southern Finance, Covington Credit, Quick Credit, and First Heritage Credit) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state/provincial or local law where a particular employee works. In addition, it is the policy of Attain Finance to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state/provincial law where a particular employee works.

Notice to Attain Finance job applicants: Attain Finance will never ask for your personal banking information, transfer of funds, a credit card, or for you to purchase any equipment to process a job application or for training. Authorized Attain Finance representatives' email addresses will end in @attainfinace.com,  @curo.com, @first-heritage.com, @heightsfinance.com, and @cashmoney.ca.