Manager, Desktop Services

Are you ready to make a difference in the world of consumer finance? At Attain Finance, we bring over 50 years of expertise in providing credit solutions across the U.S. and Canada. Our deep roots in the financial industry have empowered us to develop convenient, easily accessible financial services that meet our customers' growing needs.

Join a leading consumer credit lender that thrives on innovation and collaboration, where your contributions are truly valued. Our portfolio includes distinguished brands like Cash Money®, LendDirect®, Heights Finance, Southern Finance, Covington Credit, Quick Credit, and First Heritage Credit. Each brand is constantly evolving to better serve our customers.

Be part of a dynamic team that is shaping the future of consumer finance. Apply today and take the next step in your career with Attain Finance!

Position Overview 

We are looking for a skilled Manager of Desktop Services to join our IT team. In this role, you will manage and maintain the desktop infrastructure, including laptops, branch desktops, printers, peripheral devices, and mobile devices. This role requires strong technical management skills and problem-solving abilities. You will oversee six direct reports and be responsible for overseeing devices across 600 branches in the US and Canada as well as hardware in our offices in Greenville, SC, Wichita, KS, and hundreds of remote employees. 

What you will be doing:

• Providing vision and direction for desktop management based on the company’s' needs and plans 
• Developing and implementing long-term strategies for desktop management, including inventory management, equipment refresh plans, and disaster recovery tactics to ensure business continuity and alignment with company goals
• Ensuring desktop environment is following company policies and procedures
• Managing a team of 6 IT Technicians, including setting performance goals, conducting regular reviews, providing mentorship and training opportunities, and fostering a collaborative team environment
• Acting as project manager for department initiatives including planning, resource allocation, timeline development, and cross-functional coordination to ensure on-time and within-budget delivery
• Owning responsibility for over 6,000 devices throughout a distributed environment  

What you should have:

• Bachelor's degree in Information Technology, Computer Science, or a related field
• Minimum of 5 years of experience in desktop management or a similar role, previous people management strongly preferred
• Proficiency in Windows and macOS operating systems, Intune, Group Policy, SCCM, Autopilot, Azure AD-joined and hybrid devices
• Experience in managing device configurations, deploying updates, managing user accounts, and troubleshooting system issues while ensuring compliance with organizational security policies
• General knowledge of Desktop, Printer, and configuration management best practices
• Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are preferred
• Strong analytical and troubleshooting skills
• Excellent verbal and written communication skills
• Ability to provide exceptional customer service and support to end-users
• Ability to work effectively in a team environment and collaborate with colleagues. 

Base Salary: $80,000 - $125,000

The base salary range represents the low and high end of the anticipated salary range for this position based on the U.S. average. The actual base salary offered for this full-time position will be determined by various factors, including but not limited to, location, skills, knowledge, competencies, and experience.

All full-time salaried employees are eligible for the following benefits, starting on day one: Flexible Paid Time Off Program, Medical, Dental, Vision, Life Insurance, Disability, and other voluntary coverages. You will also be eligible to participate in our 401k program, starting on the first of the month following 30 days of employment with a company match.

This employer participates in E-Verify for US-based hires.

#AttainFinance

Attain Finance Supports Equal Employment Opportunity. CURO (dba Cash Money®, LendDirect®, Heights Finance, Southern Finance, Covington Credit, Quick Credit, and First Heritage Credit) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state/provincial or local law where a particular employee works. In addition, it is the policy of Attain Finance to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state/provincial law where a particular employee works.

Notice to Attain Finance job applicants: Attain Finance will never ask for your personal banking information, transfer of funds, a credit card, or for you to purchase any equipment to process a job application or for training. Authorized Attain Finance representatives' email addresses will end in @attainfinace.com,  @curo.com, @first-heritage.com, @heightsfinance.com, and @cashmoney.ca.